Payment Terms 

A 50% deposit is required on all orders to begin processing & production. A full payment of the remaining balance is required upon pickup or prior to shipping. We accept: Visa, Mastercard, American Express, Discover, PayPal, cash, money orders, business / organization checks or cashier’s check. Checks must clear prior to starting of an order or shipping a completed order. Clients will accept entire responsibility for any delay this may cause. Purchase Orders & Billing with Net 30 Terms are accepted for qualified government entities, schools, universities and organizations with approved credit or vendor application. Checks can be made payable to: Feds Apparel  

Net 30 Term Accounts and Late Payments 

For Net 30 Term Accounts, payments must be received and cleared within 30 days of the dated invoice. Invoices that are not paid according to the indicated payment terms on the invoice will incur a 5% monthly prorated late fee of the total due indicated on the respective invoice. 

Under / Over Run 

We use machinery to customize your products, therefore we will come across overruns or underruns on any given orders. We will not be responsible for under runs within the under/over run allowance. The under/over run allowance is based on the total quantity of goods ordered, and on the industry standard for customized goods. Embroidery: 5% Specialty Screen Printing: 7% Promotional Items: 5%. All orders within the under/over run allowance of the specified quantity will be considered acceptable for delivery. We highly recommend customers to order extra garments for each size. We will not be responsible for profit loss on under runs. In case of an under run greater than the under/over run allowance, we will reprint the remaining quantity (if requested). We will only bill the total quantity fulfilled on an order related fees. 

Artwork Requirements 

All submitted files must be in 300 DPI or in Vector format. Accepted raster files are: .JPG, .PSD, .PNG Accepted vector files are: .EPS, .AI, .PDF 

Artwork Design and Prepartation 

Art supplied by the customer will be printed ‘as is”, we are not liable for any misprints that stem from customer supplied art. Art not supplied in ready format is subject to design fees. Design typically takes 48 hours to complete, however it is subject to the detail of each project. Design time should be accounted separately from the turnaround time of an order. Design services are billed at rate of $40 per hour.

Customer Provided Information and Responsibility

• All custom details, including names, spellings, text, logos, images, colors, and placements, must be provided in writing by the client via email, order form, or approved digital platform.
• The client is solely responsible for the accuracy of all provided information. Volume Shirts will reproduce the details exactly as submitted and is not responsible for verifying spellings, grammar, or factual accuracy unless explicitly requested as an additional service.
• Any changes or corrections to client-provided information must be submitted in writing before production begins. Verbal instructions will not be accepted.

Proofing and Approval Process

• For all custom orders, Volume Shirts will provide a digital proof (mockup) showing the final design, including all text, images, and placements, for client review.
• The client must review and approve the proof in writing (e.g., via email reply stating "Approved". Approval confirms that the client has checked for errors in spelling, content, layout, colors, and sizing.
• Once approved, no changes can be made without incurring additional fees for revisions or reprints. Production will not begin until written approval is received.

Error Handling and Liability

• If an error is discovered after production, Volume Shirts will only be responsible if the error resulted from our deviation from the approved proof or client-provided details. In such cases, we will reprint or correct the item at no cost.
• Errors arising from client-provided information, approved proofs, or unapproved changes are the client's responsibility. No refunds, reprints, or credits will be issued for custom items in these situations, as they are made-to-order and non-resalable.
• Volume Shirts is not liable for any consequential damages, such as event delays or emotional distress, arising from client-approved errors.

Client Supplied Garments 

We request that clients must supply an itemized list of all garment pieces brought in to be decorated. We require a digital spreadsheet e-mailed and printed alongside the delivered garments. Boxes can not arrive more than 5 business days in advance of the scheduled production date. Boxes must be labeled with job name. If boxes contain multiple POs a sorting fee of $25 an hour will be assessed to final invoice. We will accept a supplier packing list Not providing a spreadsheet is subject to a recount /organization fee of $25 per hour. It is our goal to provide the upmost care for your supplied garment and excellent printing services. However, different garments may react differently under standard printing environment, which may include high temperature and heat. Therefore, Feds Apparel not be liable for costs of client supplied garments. In the scenario of a misprint, Volume Shirts will deduct the value of the services provided for that order / items.   

Decorated Product Claims & Issued 

Client must verify the correct quantity amount received prior to leaving the premise. We will not accept claims for incorrect quantity once the client leaves the shop. Claims regarding print quality MUST be reported within 72 hours after the order has been received. Please contact us immediately with any concerns regarding an order and we will work hard to resolve any issues! 

Decoration Results & Acceptable Variances 

We will accommodate corrections to orders within our spoilage allotments: Embroidery: 5% Specialty Screen Printing: 7% Promotional Items: 5% 

Embroidery 

Lettering under 3/16" sharpness results will vary due to the nature of thread and embroidery Acceptable placement tolerance range of 1/4" both vertically and horizontally on garment Each embroidered product / substrate will vary depending on fabric type, thickness and construction. Supplied garments will have no guarantee of results. 

Screen Printing 

Due to porous nature of fabric, garment print & opacity can vary within same products 

Print results vary between synthetics/polyester, blends and cotton will vary (opacity, print hand, color vibrancy results) Color results vary depending on each garment 

color Pantones are best match only 8"x8" and under print acceptable placement tolerance is 1/4" vertically and horizontally on garment 9"x9" and over print acceptable placement tolerance is 1/4" vertically and 1/2" horizontally on garment Acceptable +/- 10 degree angle tolerance on garment Special effects such as foil, glitter, glow and other additives can diminish through multiple washes Supplied garments will have no guarantee on results.  

Promotional Products 

Cylindrical products will have a 1/4" horizontal variance Print area is subject to a 5% margin of variance relative to product dimensions (ie. a 3x3" print area can range up to 1/6")  

Print clarity is subject of each substrate 

Color results are "closest match" including pantones