Payment Terms 

A 50% deposit is required to begin processing and production. The balance is due prior to pickup or shipping.

We accept: Visa, Mastercard, American Express, Discover, PayPal, cash, money orders, business / organization checks or cashier’s check.

Checks must clear prior to starting of an order or shipping a completed order. Clients will accept entire responsibility for any delay this may cause. Purchase Orders & Billing with Net 30 Terms are accepted for qualified government entities, schools, universities and organizations with approved credit or vendor application. Checks can be made payable to: Feds Apparel  

Net 30 Term Accounts and Late Payments 

Net 30 payments must clear within 30 days of the invoice date. Late payments incur a 5% monthly prorated fee on the outstanding balance.

Under / Over Run 

Due to manufacturing tolerances, actual production quantities may vary. Acceptable run variances are:

• Embroidery: ±5%
• Screen Printing: ±7%
• Promotional Items: ±5%
  

We recommend ordering extra garments to avoid shortages. Orders within variance limits are considered complete.

We will not be responsible for under runs within the under/over run allowance. The under/over run allowance is based on the total quantity of goods ordered, and on the industry standard for customized goods. All orders within the under/over run allowance of the specified quantity will be considered acceptable for delivery. We highly recommend customers to order extra garments for each size. We will not be responsible for profit loss on under runs. In case of an under run greater than the under/over run allowance, we will reprint the remaining quantity (if requested). We will only bill the total quantity fulfilled on an order related fees. 

Artwork Requirements 

All submitted artwork must be 300 DPI or in vector format. Acceptable formats include:

• Raster: .JPG, .PSD, .PNG
• Vector: .EPS, .AI, .PDF
  

Artwork that is not print-ready may be subject to design fees.

Artwork Design and Prepartation 

Art supplied by the customer will be printed ‘as is”, we are not liable for any misprints that stem from customer supplied art. Art not supplied in ready format is subject to design fees. Design typically takes 48 hours to complete, however it is subject to the detail of each project. Design time should be accounted separately from the turnaround time of an order. Design services are billed at rate of $40 per hour.

Customer Provided Information and Responsibility

• All custom details, including names, spellings, text, logos, images, colors, and placements, must be provided in writing by the client via email, order form, or approved digital platform.
• The client is solely responsible for the accuracy of all provided information. Volume Shirts will reproduce the details exactly as submitted and is not responsible for verifying spellings, grammar, or factual accuracy unless explicitly requested as an additional service.
• Any changes or corrections to client-provided information must be submitted in writing before production begins. Verbal instructions will not be accepted.

Proofing and Approval Process

• For all custom orders, Volume Shirts will provide a digital proof (mockup) showing the final design, including all text, images, and placements, for client review.
• The client must review and approve the proof in writing (e.g., via email reply stating "Approved". Approval confirms that the client has checked for errors in spelling, content, layout, colors, and sizing.
• Once approved, no changes can be made without incurring additional fees for revisions or reprints. Production will not begin until written approval is received.

Error Handling and Liability

• If an error is discovered after production, Volume Shirts will only be responsible if the error resulted from our deviation from the approved proof or client-provided details. In such cases, we will reprint or correct the item at no cost.
• Errors arising from client-provided information, approved proofs, or unapproved changes are the client's responsibility. No refunds, reprints, or credits will be issued for custom items in these situations, as they are made-to-order and non-resalable.
• Volume Shirts is not liable for any consequential damages, such as event delays or emotional distress, arising from client-approved errors.

Customer-Supplied Garments Policy (Contract Printing Services)

To ensure accurate processing and high-quality custom apparel printing, please review our requirements for customer-supplied garments:

Inventory & Documentation Requirements

• Clients must provide a detailed, itemized list of all garments submitted for decoration.
  
• A digital spreadsheet must be emailed prior to delivery and a printed copy must accompany the garments.
  
• We will also accept a supplier packing list.
  
• Failure to provide a spreadsheet may result in a recount and organization fee of $25 per hour.
  

Packaging & Delivery Guidelines

• Garments must arrive no more than 5 business days before the scheduled production date.
  
• All boxes must be clearly labeled with the job name.
  
• If boxes contain multiple purchase orders (POs), a sorting fee of $25 per hour will be added to the final invoice.
  

Liability & Printing Disclaimer

We handle all customer-supplied apparel with the utmost care and strive to deliver excellent screen printing and custom decoration services. However, garments from different manufacturers may react differently under standard production conditions, including exposure to high temperatures and heat during printing.

For this reason, Volume Shirts is not liable for the replacement cost of customer-supplied garments.

In the event of a misprint, we will deduct the value of the printing services performed for the affected items from the final invoice.  

Decorated Product Claims & Issued 

Client must verify the correct quantity amount received prior to leaving the premise. We will not accept claims for incorrect quantity once the client leaves the shop. Claims regarding print quality MUST be reported within 72 hours after the order has been received. Please contact us immediately with any concerns regarding an order and we will work hard to resolve any issues! 

Decoration Results & Acceptable Variances 

We will accommodate corrections to orders within our spoilage allotments: Embroidery: 5% Specialty Screen Printing: 7% Promotional Items: 5% 

Embroidery 

Lettering under 3/16" sharpness results will vary due to the nature of thread and embroidery Acceptable placement tolerance range of 1/4" both vertically and horizontally on garment Each embroidered product / substrate will vary depending on fabric type, thickness and construction. Supplied garments will have no guarantee of results. 

Screen Printing Quality & Production Guidelines

At Volume Shirts, we strive to deliver high-quality custom screen printing on all apparel orders. Please review the following production standards and print tolerances:

Fabric & Print Variations

Due to the porous nature of fabric, print opacity and overall results may vary — even within the same garment style.

• Print results differ between cotton, polyester, and blended fabrics
  
• Variations may occur in ink opacity, print feel (print hand), and color vibrancy
  
• Final color appearance will vary depending on the garment color
  
• Pantone color matching is provided as a best match only, not an exact guarantee
  

Print Placement Tolerances

Industry-standard placement tolerances apply to all custom apparel printing:

• Prints 8" x 8" and smaller:
  
  Acceptable placement variance of ± 1/4" vertically and horizontally
  
• Prints 9" x 9" and larger:
  
  Acceptable placement variance of ± 1/4" vertically and ± 1/2" horizontally
  
• Acceptable angle tolerance: ± 10 degrees
  

Special Effects & Wash Durability

Specialty inks and finishes — including foil, glitter, glow-in-the-dark, and other additives — may naturally fade or diminish after repeated washing.

Customer-Supplied Garments

For contract screen printing orders using customer-supplied apparel, results are not guaranteed due to variations in fabric composition, dye lots, and manufacturing processes.  

Print Placement Tolerances

• Cylindrical products (such as mugs, tumblers, and bottles) may have a horizontal placement variance of up to ± 1/4 inch.
  
• The designated print area is subject to a ± 5% size variance relative to the product dimensions.
  
  For example, a 3" x 3" print area may vary by approximately ± 1/6".
  

Substrate & Print Quality Variations

Print clarity and final appearance depend on the product material (substrate), including plastic, metal, glass, ceramic, or fabric. Different surfaces may affect:

• Ink adhesion
• Print sharpness
• Color vibrancy
  

Color Matching Policy

All colors, including Pantone (PMS) colors, are matched to the closest possible equivalent. Exact color replication cannot be guaranteed due to material and production differences.